Return Policies

We will gladly return almost all items within 30 days of purchase. Returns may be subject to restocking fees to cover any credit card fees, shipping and re-packaging.

These items are not returnable or refundable:

• Any item purchased over 30 days.
• Any mask or mask related items (hose, hose to mask manifold ect.)
• Special Order or Modified Items are final sale.
• Any item that is not in its original, new, unused condition, missing parts or damaged by anything other than shipping.

If an item was damaged during shipping, you must retain all packaging, and send a photo to returns@JoyRider.Fun LLC for a prompt shipping investigation and refund/reshipment.

Please return items by bringing to our store or shipping back to us. Please do not bring returns to races or events without prior approval. Absolutely no returns or exchanges can be accommodated by support trailers in Baja.

📦 Return Merchandise Authorization (RMA) Disclaimer

All product returns must be accompanied by a valid Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted and may be refused or returned to sender at the customer's expense.

To obtain an RMA number, please email our customer service team at returns@joyrider.fun with your order details and reason for return. Once approved, you will receive instructions for shipping the item back. The RMA number must be clearly marked on the outside of the package.

Please note:

• RMA numbers are valid for 30 days from the date of issuance.
• Returned items must be in original condition and packaging unless otherwise authorized.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

We reserve the right to deny returns that do not comply with our RMA policy.

Returns to be sent to

JoyRider.Fun
1642 McCulloch Boulevard N #2107
Lake Havasu City, AZ 86403

Refund timeframe: Please specify how long it takes for customers to receive their refund after the product is returned to your warehouse.

Refunds shall be processed within 7 days of receiving the returned items

Refund method: Indicate the refund method (for example, bank card or another payment method).

Refunds

• Method: Refund shall be issued to the payment method used at the time of purchase.
• Cash payments: If the purchase was paid by cash, a refund check shall be issued and sent within 7 working days.
• Original payment method unavailable: If the original payment method is no longer available, a refund check shall be issued and sent within 7 working days.
• Other payment methods: Refunds to the original payment method (e.g., credit/debit card, digital wallet) will be processed to that method.
  
  
  Instructions: Provide step-by-step instructions explaining how customers can return a product.
  
  Please add
  Thank you for shopping with JoyRider.fun. To initiate a return, please follow these steps:

1. Request an RMA number

• Send an email to: returns@joyrider.fun
• In your email, please include:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Preferred refund method (if applicable)

1. Receive your RMA number

• Once we review your request, we will reply with an RMA# and return instructions.

1. Return shipping costs

• Unless specified elsewhere, customers are responsible for the cost of shipping returns.
• If your return is approved for any reason covered by a specific policy (e.g., defective item, incorrect item sent), we may cover or credit part of the return shipping per that policy. Please review the note section below or your original order confirmation for any exceptions.

1. Prepare and ship your return

• Use the RMA# on the outside of the package.
• Pack the item securely in its original packaging (if possible), with all included accessories.
• Ship to the following return address: JoyRider.fun 1642 McCulloch Boulevard N #2107 Lake Havasu City, AZ 86403 USA

1. Contact for questions

• If you need assistance or have questions, you can call 928-406-0202 

Notes:

• Please ensure the RMA number is clearly visible on the package to avoid delays.
  
  Information in the “About Us” section
  
  About Us information: You need to provide more specific and unique information about your company that is clearly relevant to your business.